Who are we?
CASC Master Limited is a private company that organises training courses and online sessions and videos. The company address is 61 Mosley Street, Manchester, M2 3HZ.
Our contact details
The categories of personal data we collect and use
The categories of personal data we collect and use include:
information about any device you have used to access our Services or the websites (such as your device’s make and model, device identifier, operating system, browser, MAC address or IP address);
information about the pages or sections you have visited on the websites or mobile applications provided by us including the pages or sections you visited, the website or mobile application you were referred from, and when you visited or used them;
information about the services we provide to you (including for example, what we have provided to you, when and where and, if applicable, how much you paid);
payment card information;
your account login details, including your user name and password;
information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media;
information you provide to us about your health (for example if you have any food allergies, need special disability access);
answers you provide when you respond to surveys;
other personal data which you may disclose to us when you use our services at any time.
Sources of personal data
We will receive your personal data when you provide them to us yourself or when you use or purchase one or more of our services.
We will inform you if we take any photographs of you or record videos of you when you attend any of our courses, sessions or mock exams. We may use this information for advertising purposes. If you would like to not have your picture taken please let us know when you attend the course. We will not do this without your consent. You can withdraw your consent at any time. You can let us know by contacting us at www.cascmaster.com
We do not receive personal data about you from any third parties. We seek support from participants who attend our course to advertise the course to others who they think might benefit from attending the course.
How we use your personal data
As necessary, to perform a contract with you, such as a contract to process an order from you for one or more of our services including, where applicable, taking payment and carrying out fulfilment and delivery.
As necessary, to comply with a legal obligation, for the following purposes:
where you exercise your rights under data protection law and
to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.
As necessary, for our legitimate interests in providing the services and ensuring they operate safely, securely and in a commercially suitable way which is tailored to your use and interests, for the following purposes:
to provide you with the services;
to ensure the security of our websites, mobile applications and other technology systems;
for the good governance of our business, including keeping financial records, to allow us to pay suppliers and to charge, invoice or refund customers;
to provide you with information about our services, to contact you about administrative matters, and to manage and respond to any queries or complaints you make or any correspondence you send us;
to help us to return lost property to its rightful owner;
to process your survey information;
for market research and statistical analysis and to analyse the use of our services so that we can improve them.
Based on your explicit consent, when you provide us with personal data about your health, for the following purposes:
to provide you with tailored services (for example, a wheelchair accessible space); and
to help us investigate an incident which may have taken place when you attend one of our courses.
Sharing your personal data
We will also disclose your personal data to third parties in the following circumstances:
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity; or
to protect the rights, property, or safety of us, our customers or other persons. This may include exchanging personal data with other organisations for the purposes of fraud protection and credit risk reduction.
How long do we keep your personal data?
We will normally retain your personal data for as long as you use our services and for up to two years after your last use of our services or your last interaction with us (for example, the last time you opened an electronic communication from us or visited one of our websites).
We will retain your personal data for longer if we believe we may need them in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal data for longer if we are required to retain them in order to comply with applicable laws.
You may contact our Data Protection Officer by email at firstname.lastname@example.org at any time, to:
request that we provide you with a copy of the personal data which we hold about you;
request that we update any of your personal data which are inaccurate or incomplete;
request that we delete any of your personal data which we are holding;
request that we restrict the way that we process your personal data;
request that we provide your personal data to you or a third-party provider of services in a structured, commonly-used and machine-readable format;
object to us processing personal data based on our legitimate interests
Your request must include your name, email address and postal address and we may request proof of your identity. Please allow at least seven working days for us to process your request.
Withdrawing your consent
Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.
You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us at email@example.com
If you live in another EEA country, you may complain to the supervisory authority in your country. Alternatively you may seek a remedy through local courts if you believe your rights have been breached.
How do we protect your personal data?
We keep your personal data secure by implementing procedures and access controls so that only authorised members of our staff or authorised third parties can access your personal data. We protect our information technology systems with firewalls and anti-virus and anti-malware software and other information security technology solutions.
We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access one of our services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Links to other websites and mobile applications
We sometimes provide you with links to other websites or mobile applications, but these websites and mobile applications are not under our control. We are only responsible for the privacy practices and security of our services. We are not responsible for the privacy policies, content or security of any linked websites or mobile applications. We recommend that you check the privacy and security policies of each and every website and mobile application that you visit.
Cookies and other tracking technologies
Cookies and web beacons are used by us and third parties for the following purposes:
to enable certain features of our websites (for example, to allow a customer to maintain a basket when they are shopping at an online store);
to analyse the traffic to our websites (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, and use this information to improve the website);
to allow you to interact with our websites on social media platforms.